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Last updated: ⁨August 2026⁩
FREQUENTLY ASKED

Your questions, answered clearly.

Straight answers about how we work, what we build, and what it costs — in English, Persian, and Arabic. Can’t find yours? Ask us directly and you’ll hear back within one business day.

Working with NexusWave13

What does NexusWave do?

NexusWave is a full-service, AI-native digital studio. One team delivers 16 services across five pillars — Web & Product, AI & Automation, Growth & Marketing, Design & Brand, and Care & Hosting — so a single partner owns the whole build, from the first line of code to the monthly report.

Where are you based, and do you work with remote clients?

We are based in Vancouver, British Columbia, Canada, and work with clients worldwide. Projects run remotely with async updates and scheduled calls, so your location is never a constraint.

What languages do you work in?

English, Persian (Farsi), and Arabic. Proposals, delivery, and ongoing support are all available in all three — including native right-to-left design and typography.

How do we start a project?

Share your goals through the contact form or book a 30-minute call. You will get an itemized written proposal within one business day — no obligation, no pressure.

How much do your services cost?

Every service has a published starting price on the Pricing page; the final quote is always itemized in writing and scales with your scope. There are no hidden fees — you see the starting figure before you ever talk to us.

Do you offer fixed prices or custom quotes?

Both. Productized services (care plans, social, audits) have fixed, published prices; larger builds like SaaS are scoped individually. Either way, the number you agree to is the number in writing.

What currencies do you bill in?

Prices are shown in USD, with CAD available for Canadian clients. The figure is a localized published price, not a live currency conversion, so what you see is what you are billed.

Are there long-term contracts or lock-in?

No lock-in. Retainers run month-to-month and can be cancelled with one month’s notice, and you keep everything we build. We earn the next month by delivering, not by trapping you in a contract.

How quickly do you reply to enquiries?

Within one business day, in English, Persian, or Arabic. Your message reaches a decision-maker directly — no bots and no call-centre.

Who owns the work and the code?

You do. On completion and final payment we hand over the code, design files, and account access, so you are never dependent on us to keep running.

How do you handle our data and privacy?

We collect only what a project needs and, for Canadian clients, keep personal data in a Canadian region in line with PIPEDA. Full detail is in our Privacy Policy.

What does "AI-native" actually mean?

AI is built into how we work and into what we ship — from automated workflows to content prepared for the AI-search era. This very site’s visibility in AI search is our own case study.

Can you take over an existing website or project?

Yes. We start with an audit, then improve or rebuild what you have — you do not need to start from scratch. If a full rebuild is the wrong call, we’ll tell you.

Web & Product Engineering7

What kind of websites do you build?

Hand-built sites on Next.js and headless infrastructure — marketing sites, e-commerce, web apps, and SaaS products. No page-builder lock-in; everything runs on the same modern stack our own products use.

Do you use templates or build custom?

Custom, every time. We build on a modern engineering stack rather than a template or page builder, so the site is fast, unique to your brand, and free of platform lock-in.

Can you build an online store?

Yes — e-commerce development starts from $5,000 and covers the catalog, cart, checkout, and payments. It is built on the same headless stack, so it stays fast as your product range grows.

Do you build mobile apps?

Yes. Mobile app development starts from $12,000 for iOS and Android, scoped around your features and platforms. We share a roadmap before any code is written.

Can you build a SaaS product?

Yes. SaaS product development is scoped individually — there is no meaningful published floor because every product is different. We take it from MVP to a scalable, maintainable platform.

What technology stack do you use?

Next.js and TypeScript on the front end, a headless CMS (Payload) and PostgreSQL for content and data, deployed to a managed server. It is the same stack behind our own products, so it is proven, not experimental.

Will my site be fast and SEO-ready?

Yes. We target a Lighthouse score of 90+, with optimized images, semantic HTML, a sitemap, and structured data built in — plus GEO so the site is ready for AI search, not just Google.

AI & Automation7

What is AI & Automation at NexusWave?

It is our core pillar — AI agents and workflow automation that remove manual, repetitive work from your business. We use it internally first, then bring what works to clients.

What is GEO, and why do you put it at your core?

Generative Engine Optimization (GEO) structures your content and brand signals so AI search engines — ChatGPT, Perplexity, Google’s AI answers — cite you when they respond. We put it at the centre of our AI pillar; it starts with a fixed-price audit from $499, with an optional retainer from $900/mo.

Do we still need SEO if we invest in GEO?

Yes — they are complementary. SEO earns ranked links on a results page; GEO earns citations inside the AI-generated answer itself. We do both, but GEO is where discovery is heading, and it is our spearhead.

Can you automate our internal workflows?

Yes. AI automation projects start from $1,500, with an optional retainer from $500/mo, and connect the tools and data you already use so repetitive tasks run themselves.

Do you build AI agents or chatbots?

Yes. We build task-specific agents integrated with your systems and data — support, sales, or internal ops — rather than a generic bot bolted on to your site.

Will AI-assisted content still sound like our brand?

Yes. Everything is human-reviewed and tuned to your brand voice before it ships — AI speeds the work up, it does not replace the editorial judgement.

Is our data safe with AI integrations?

We scope AI data access tightly, keep Canadian client data in a Canadian region, and never use your data to train third-party models without your explicit consent.

Growth & Marketing10

What growth & marketing services do you offer?

SEO & content, marketing strategy, PPC advertising, social media management, email automation, conversion rate optimization, and analytics — the full funnel, delivered by one team.

How does your SEO work?

SEO & content runs as a month-to-month retainer from $1,500/mo across Growth, Pro, and Elite tiers, combining technical fixes, content, and GEO. You can cancel with one month’s notice.

Do you run paid ads?

Yes. PPC management starts from $500/mo, billed on top of the ad spend you pay the platforms directly. We build, run, and optimize the campaigns and report on what they return.

Do you manage social media?

Yes. Social media management starts from $425/mo across Growth, Pro, and Elite packages, and runs on our own scheduling product, qpostr. It is month-to-month.

What is qpostr?

qpostr is our own social media scheduling product. We use it to plan and run client social campaigns, which keeps the work efficient and the tooling under one roof.

Can you help with email marketing?

Yes. Email marketing and automation setup starts from $1,000, with an optional retainer from $500/mo for ongoing campaigns, flows, and list growth.

What is CRO, and do I need it?

Conversion rate optimization turns more of your existing traffic into customers. It starts with a fixed-price audit from $750, plus an optional retainer from $750/mo — usually the cheapest growth you can buy.

How do you report on results?

Honestly and monthly. You get a clear report on traffic, leads, and revenue — the numbers that matter — with no vanity metrics dressed up as progress.

Can you do marketing strategy without execution?

Yes. A digital marketing strategy engagement starts from $1,200 and scales with market count, research depth, and channel breadth — a plan you can run yourself or hand back to us.

How do you set up analytics?

Tracking setup starts from $600 and custom dashboards from $1,000, priced by the number of data sources and dashboards. You end up with numbers you can actually trust and act on.

Design & Brand5

Do you do branding and logos?

Yes. Branding & identity starts from $2,500 and covers name direction, logo, colour, type, and a usable brand system — not just a logo file.

What is included in a brand identity?

A brand identity covers the logo, colour palette, typography, and the brand system and guidelines that keep everything consistent as you grow. It is built to scale, not just to launch.

Do you offer graphic design for ongoing needs?

Yes. Graphic design is priced per asset from $150, with multi-asset projects from $500 — social, print, or campaign work, on demand.

Can you refresh our existing brand?

Yes. We audit what you have, keep the equity that still works, and evolve the rest — a considered refresh rather than a throw-it-all-away rebrand.

Do you design in Persian and Arabic (RTL)?

Yes. We design native right-to-left layouts and typography, and build trilingual brand systems that read correctly in English, Persian, and Arabic — not a mirrored afterthought.

Care & Hosting5

Do you host the sites you build?

Yes. Hosting & care plans start from $75/mo and keep your site online, updated, and looked after — so you are not left maintaining a production site alone.

What is included in a care plan?

Hosting, software updates, backups, uptime monitoring, security, and support with a one-business-day response. It is the whole "keep it running" layer in one fixed monthly price.

What are the care plan tiers?

Three fixed monthly tiers — Essential at $75/mo, Business, and Priority — published openly on the Pricing page. All are month-to-month.

Do you offer support after launch?

Yes, through a care plan, with a one-business-day response time. Launch is the start of the relationship, not the end of it.

Where are sites hosted, and what about data residency?

On managed server infrastructure, with a Canadian region available for Canadian client data in line with PIPEDA. If your data must stay in a specific region, tell us and we will host it there.

Still have questions?

Ask us anything — you’ll get an itemized written answer within one business day, no pressure.

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